Reliable support after the launch.
YaliTek Care covers remote maintenance and minor support for one business and up to three registered systems. It is designed for ongoing stability—not unlimited project work.
60 minutes monthly
Measured in 15-minute increments.
Clear response targets
Critical, high, and standard priorities.
Visible usage
Requests and remaining minutes in your dashboard.
Response targets
- Critical: 4 business hours for a registered production outage or verified security incident.
- High: 1 business day for a major covered feature failure.
- Standard: 2 business days for maintenance and minor requests.
Business hours: Monday–Friday, 9:00 a.m.–5:00 p.m. America/New_York, excluding U.S. federal holidays. Response targets are not resolution guarantees.
Not included
New builds or redesigns, hardware and parts, data recovery, penetration testing or incident response, after-hours work, content creation, third-party fees, compliance certification, and work beyond the monthly allowance. Out-of-scope work receives a separate quote.