Terms of Service

Services

YaliTek Online provides remote tech support, website and automation builds, and related consulting. Deliverables, timelines, and fees are defined per package or written scope before work begins.

Payments

Productized services are paid via Stripe Checkout. Deposits reserve a build slot and are applied to the agreed project total. You are responsible for providing accurate contact information and required project inputs.

YaliTek Care

YaliTek Care costs $149 USD per month and covers one approved primary system. It includes up to 60 minutes of remote support per billing month in 15-minute increments, with no rollover, and up to two active requests at a time. Additional work requires approval and a separate quote.

Business hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding U.S. federal holidays. Initial response targets are four business hours for a covered production outage or verified security incident, one business day for a major covered feature failure, and two business days for normal requests. Response targets are not guaranteed resolution times.

Care excludes new builds, redesigns, migrations, 24/7 monitoring, guaranteed uptime, after-hours work, on-site or hardware service, data recovery without a usable backup, penetration testing, compliance or legal advice, third-party fees, unauthorized systems, and guaranteed business, ranking, performance, or security outcomes.

You may cancel online through the Stripe Customer Portal. Cancellation takes effect at the end of the paid billing period and coverage continues until that date. Partial-period refunds are not provided. A first payment may be refunded within seven calendar days, and an accidental renewal within three calendar days, only when no Care request, maintenance work, or other Care benefit has been used during that period. Duplicate or erroneous charges are refunded. These terms do not limit rights required by applicable law.

Automated delivery

A service may be delivered automatically when verified payment, accepted scope, required inputs, promised deliverables, functional acceptance tests, security and privacy checks, customer access, and audit evidence all pass. Work requiring production, destructive, credential, or billing changes remains subject to human approval.

Acceptable use

Do not submit unlawful content, attempt to disrupt the site, or use services to harm other people’s systems without authorization. We may refuse or terminate work that violates these terms.

Liability

Services are provided on a commercially reasonable basis. To the fullest extent permitted by law, YaliTek Online is not liable for indirect or consequential damages. Total liability for a paid service is limited to the amount paid for that service.